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Warranty

What Does this Warranty Cover?

This warranty covers manufacturing defects in Rexfair products.
How Long Does The Coverage Last?

This warranty starts from the date of delivery. With exception to Rexfair Outdoor Furniture, this warranty lasts for 5 years on any metal or solid wood structural failures from residential, non-commercial usage. This warranty lasts for 1 year on any soft parts and workmanship related failures. Examples of failures covered in the 1 year warranty are threading, piping, buttons, rubber components, and parts with glue as adhesive, that come loose from residential, non-commercial usage.

For Rexfair Outdoor Furniture, this warranty lasts for 3 years on any metal structural failures (2 years on Linnea, Hadley, and Maja products) from residential, non-commercial usage. This warranty lasts for 1 year on all soft parts and workmanship related failures, such as piping, decorative fabric or rope features. Examples of failures covered in the 1 year warranty are threading and parts with glue as adhesive, that come loose from residential, non-commercial usage. Outdoor furniture covers are not included in our Rexfair Limited Warranty.
What Will Rexfair Do?

For the 5 year warranty on metal or solid wood structural failures, Rexfair will provide replacement part(s) at no charge with a lead time of 8-14 weeks. The customer is responsible for any labour and/or shipping charges on the replacement part(s). For the 1 year warranty on soft parts and workmanship related failures, including threading, piping, buttons, rubber components, and parts with glue as adhesive, Rexfair will reimburse local repair charges under the conditions that 1) The repair service quote is first approved by Rexfair and 2) Rexfair does not guarantee the work performed by the local repair service, and cannot be held to further compensation in the event of dissatisfactory repair work.

For Rexfair Outdoor Furniture 3 year warranty on metal structural failures, Rexfair will provide replacement part(s) at no charge with a lead time of 8-14 weeks. The customer is responsible for any labor and/shipping charges on the replacement part(s). For the 1 year warranty on soft parts and workmanship related failures, including threading and parts with glue as adhesive, Rexfair will reimburse local repair charges under the conditions that 1) The repair service quote is first approved by Rexfair and 2) Rexfair does not guarantee the work performed by the local repair service, and cannot be held to further compensation in the event of dissatisfactory repair work.
What Does This Warranty Not Cover?

This warranty does not cover marble, paint, leather, metal finish, fabric, fiberglass, foams, plywood, rugs, veneers, cushioning, and coating materials. Rexfair’s furniture that is not explicitly specified suitable for outdoor use is not covered for damage or defect from outdoor use. Any problem that is caused by other abuse, misuse or an act of nature (such as wind, flood, freezing water – including splitting and breakage from water accumulation in tubing), animal damage, burn marks (including those resulting from sunlight passing through glass filled with liquid which can at certain times act as a magnifying lens), fading, staining and mildewing of fabrics, compression of cushion fillings/fiber, and failure to take reasonable care of the furniture including proper care and maintenance is neither covered. Consequential and incidental damages are not recoverable under this warranty. Coverage terminates if you sell or otherwise transfer the furniture. If the products are removed from the mainland US & Canada the warranty is considered void.

All items marked as Final Sale are non-refundable and cannot be exchanged for other items as they are sold in the condition as is. Final Sale items are exempt from regular store policy and are not covered by Rexfair Limited Warranty. Strictly no exceptions will be made for Final Sale items.
How Do You Get Service?

For any warranty inquiries please contact us via email at care@rexfair.com making sure to include your order number, a description of the issue, and pictures or video of the product.
How Does State Law Apply?

This warranty gives you specific legal rights. You may also have other rights which vary from state to state.

Changes to Terms and Conditions and to Site. Rexfair reserves the right to modify or change the terms of use of this site with or without notification.

Commercial Warranty

What Does this Warranty Cover?

This warranty covers metal or solid wood structural failures in Rexfair furniture resulting from light commercial use in coffee shops, hotels, offices, or similar, and is effective for orders placed after May 16th 2018.
How Long Does The Coverage Last?

This warranty starts from the date of delivery and lasts for 1 year.
What Will Rexfair Do?

Depending on the issue this may involve shipping you replacement parts, organizing repair, or a complete replacement (at our discretion). Rexfair will provide replacement part(s) at no charge with a lead time of 8-14 weeks. The customer is responsible for any labour and/or shipping charges on the replacement part(s). As an alternative resolution to replacement parts Rexfair will reimburse local repair charges under the conditions that:
1) The repair service quote is first approved by Rexfair and 2) Rexfairs does not guarantee the work performed by the local repair service, and cannot be held to further compensation in the event of unsatisfactory repair work.
What Does This Warranty Not Cover?

This warranty does not cover soft parts, marble, paint, leather, fabric, fiberglass, polypropylene, foams, plywood, veneers, and coating materials. Warranties are only valid when products are used for their intended purpose, and exhibit normal use. Products are not covered by warranty if defect is from causes beyond normal wear and tear. Rexfair’s furniture that is not explicitly specified suitable for outdoor use is not covered for damage or defect from outdoor use. Any problem that is caused by other abuse, misuse or an act of God (such as a flood) is neither covered. Consequential and incidental damages are not recoverable under this warranty. Coverage terminates if you sell or otherwise transfer the furniture.
How Do You Get Service?

For any warranty inquiries please contact us via email at care@rexfair.com making sure to include your order number, a description of the issue, and pictures or video of the product.
How Does State Law Apply?

This warranty gives you specific legal rights. You may also have other rights which vary from state to state.

Rexfair reserves the right to modify or change the terms of use of this site with or without notification.[/vc_column_text][/vc_column][/vc_row]