Shipping

Lagos and Other States:

Get the shipping cost for your favorite furniture by calling or whatsapp us on 08121083629. You can also email us on care@rexfair.com.

For Furniture and Heavy Items

Standard Delivery: Delivery to ground floor/front door. Our delivery personnel will bring your items to the front door or the closest possible ground floor location (such as the lobby). They will not go upstairs or enter the residence (due to liability reasons).

An important message to our customers

Running our business operations during the COVID-19 pandemic has presented challenges that no one could have anticipated a few short months ago. We assure you that our co-workers have been working actively to fulfill online orders, increase capacities, and meet your needs in new ways, all with new health and safety practices at the forefront. This includes strict physical distancing measures, rigorous cleaning and sanitization, contactless deliveries and new operational procedures, to keep our co-workers, customers, and delivery partners safe.

We recognize that, despite our best efforts, there have been long wait times, delays, and cancellations, due to the unprecedented surge we’ve seen in online orders. Our normal ways of working have been disrupted and this is true for our service providers who are also experiencing similar challenges and increase in demand.

We want you to know we are working hard to fix that.

Shipping

At Rexfair, we strive to deliver your purchase with excellent service and flexibility, every time.

Rexfair’s Delivery Service is more than just the safe transportation of your purchase – it’s a commitment to your satisfaction. We offer a comprehensive service designed to handle every detail and give you a seamless experience.

We want to send your order to you as soon as possible on a day that works for you. For your convenience all items within an order will be shipped together and we will provide an estimated delivery timeline when placing the order. Once this shipment has reached the local terminal closest to your location the carrier will call you directly to plan for delivery to your home or business. Upon delivery, be available to accept the shipment during a scheduled 4 hour window period. If shipped with UPS or a small parcel carrier your delivery will occur as per tracking details rather than scheduled directly with you. Visually inspect the packaging and be sure to note any issues along with your signature on the delivery paperwork. There may be additional costs for adding to your order after it has been prepared for shipment, for evening or weekend delivery, and depending on your area weekend delivery is not always available. If you have selected pick-up for your order, we ask that you to wait for a confirmation call from the warehouse before going to collect your order. While the large majority of our orders arrive within the lead times shown, shipping times are only able to be good faith estimates due to multiple variables during transit. Rexfair.com is not liable for any loss, damage, cost or expense related to any delay in shipment or delivery, and we are not able to ship to PO boxes.

Standard Shipping

Standard Shipping includes a delivery to the threshold, described as the “first dry area” such as a garage or lobby/service area of a high-rise building, unless shipped with UPS or a small parcel carrier for which a signature will be required upon delivery. Please note that stairs to the front door or first dry area are not included with this delivery service.

Custom Order Policy

Full payment is required for custom orders. Once production has commenced all costs of production have been incurred therefore a cancellation is no longer possible, and the custom order cannot be refunded. The custom order lead time is an all encompassing 4 – 10 weeks.

Production and delivery lead times are estimates. In the unlikely case of a custom order exceeding 14 weeks from the date of the deposit, the customer has the right to cancel the custom order for a full refund or the deposit.

Once a custom order has been submitted there are no guarantees that they are able to be modified. Charges may apply to approve any production modifications.

Your credit card will be automatically charged for outstanding payments according to our Store Policy, including but not limited to overdue invoices and additional charges.

The Rexfair Guarantee applies to custom orders only to the extent of defects or damages. Custom orders are not able to be returned or refunded based on buyer’s remorse.

If the customer is unable to take delivery of the order’s item within 15 days of being contacted that the items are ready to ship, warehouse storage charges will be applied to the customer. If the customer is unreachable by phone and/or email, unable, or unwilling to take delivery of the items after 15 days of Rexfair’s effort to inform the customer of delivery, the customer forfeits the non-refundable deposit paid and Rexfair has full discretion on how the order’s items are to be handled.

Furniture Order Processing Time

Orders in stock take approximately 24 – 48 hours to be set up for shipment. A shipping order will be created from the delivery company to pick up the order at which time a tracking number will be created. The tracking number and other tracking information are provided via email within 2 – 4 business days.

For pre-orders and custom orders, once the furniture arrives to our warehouse it will be unloaded, sorted and pass a quality inspection before being set up for shipment. This process typically takes 1 – 5 business days to complete.

Delayed Delivery Service

If there is a specific time period when you may not be able to accept delivery, you must notify us at care@rexfair.com prior to placing your order to discuss the possibility of delayed delivery. If you learn of a delivery conflict after placing your orders you must notify us prior to shipment. Temporary storage may be possible; however, storage fees will apply on a per day basis and at the cost of the customer. Consignee changes or shipping method changes require written notice 5 business days prior to shipment. If the customer is unreachable by phone and/or email, unable or unwilling to take delivery after 30 days of Rexfair’s efforts to inform the customer of delivery, the customer forfeits the order along with any balance paid, and Rexfair has full discretion on how the order’s items are to be handled.

Order Status

Click here to track your order or You may login to your customer account to view order history, print receipts, and pick up tracking information and details regarding your order.