HELP & FAQ
How can we help you today?
Find quick answers about ordering, delivery, returns, and custom sourcing. If you still need help, chat with Rexfair support on WhatsApp.
Frequently Asked Questions
Tap a question to expand the answer.
Ordering
How do I place an order?
Select your item, add to cart, and complete checkout. If you need help choosing, chat with us on WhatsApp.
Can I change my order after placing it?
Changes may be possible before your order is processed or dispatched. Message us immediately with your Order ID.
How do I confirm my order details?
After checkout, keep your Order ID. Our team may reach out to confirm delivery location and availability if needed.
Delivery
How long does delivery take?
Delivery timelines vary by city/state and item type. Share your location and item name on WhatsApp for an estimate.
Do you deliver outside major cities?
Yes, we deliver to many locations across Nigeria. Availability and timelines depend on your area and the item.
What should I do when my item arrives?
Inspect the item on delivery. If there’s any issue, take photos/videos immediately and contact us on WhatsApp.
Returns & Exchanges
Do you accept returns or exchanges?
Returns/exchanges may be available depending on item type and condition. Contact us with your Order ID for eligibility.
What if my item arrives damaged?
Report it immediately with photos/videos. We’ll guide you on the next steps based on the item and situation.
Are custom orders eligible for returns?
Custom/sourced orders may have special terms. We’ll confirm your options before processing the order.
Payments
Is checkout secure?
Yes. We use secure payment processing and handle customer information with privacy in mind.
Can I pay on delivery?
Payment options may vary by item and location. Message us on WhatsApp with your city to confirm available options.
How do refunds work?
If a refund applies, it’s processed after review and confirmation. Timing depends on the payment method/provider.
Custom Orders & Sourcing
What do I need to send for a custom order request?
Send a photo/link (if any), your dimensions/room size, preferred finish/color, budget, and delivery location.
How long does custom sourcing take?
Timelines vary by item and availability. We’ll confirm expected timing after reviewing your request on WhatsApp.
Can you help with bulk/corporate furnishing?
Yes. Share quantity, budget, delivery location(s), and timeline, and we’ll recommend the best options.
Still need help?
Chat with Rexfair support on WhatsApp and we’ll assist you quickly.