Frequently Asked Questions (FAQs)

Orders & Shipping

Orders

Your order will take 7-14 business days to process. Once your order processes and your furniture leaves our warehouse, you’ll receive an email with shipment confirmation and a tracking details.

You have up to 24 hours to cancel your order after it has been placed. Please send an email to care@rexfair.com to cancel.

We basically sell online now, locations for our physical store will be communicated soon. Please check our website or Instagram @rexfairdotcom for information on where we’re popping up.

Shipping

Unfortunately, we are unable to hold delivery for a specific date. All orders arrive via our e-commerce ground delivery. Please send an email to care@rexfair.com for more details.

Get the shipping cost for your favorite furniture by calling or whatsapp us on 08121083629. You can also email us on care@rexfair.com.

If anything is missing from your order, please contact us at care@rexfair.com and we’ll take care of you.

Warranty & Returns

Warranty

The Nigeria Consumer Law (“Law”) is relevant with certain statutory conditions and warranties in our consumer contracts, which cannot be excluded, restricted or modified.

Returns

If your new Rexfair furniture isn’t what you expected, you can return it for a full refund within 30 days from delivery if it’s in as-new condition with the original packaging. Please contact us at care@rexfair.com for any questions regarding your return.

The customer is responsible for return shipping costs. Please send a message on care@rexfair.com for more information.

We offer a 14 day return policy. If you are not satisfied with your purchase for any reason, you may return it for a refund, however, a 20% restocking fee in the form of store credit will be applicable.

Furniture Assembly

Assembly

All of our furniture can be put together in 20-30 minutes. If you’re assembling a bed or sofa, we recommend asking a friend for help lifting and maneuvering.

Assembly

Product & Care

Product Information

Please check our website or Instagram @rexfairdotcom for information on our fabric swatches.

Care

This is subjective, but the general consensus in our office is that our seat cushions are medium firm and our pillows are soft. The seat cushion will soften over time and with normal wear and tear.

Billing & Payment

Billing

You can make payment for any of our furniture through bank transfer or online payment using your debit/credit card.

Payment

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