[vc_row][vc_column][vc_column_text]Cancellation – Unshipped

You can cancel your order for a full refund before the order is set up for shipment. Please note that this does not apply to Custom Orders.

Cancellation – Shipped

You can cancel your order once it has been set up for shipment, however please be aware that the costs of both outbound and return shipping will be reduced from your refund amount. Please note that this does not apply to Custom Orders.

Cancellation – Custom Orders

Once a custom order has entered production and moved to ‘In Production’ status all costs of production have been incurred and therefore a cancellation is no longer possible and balance paid cannot be refunded.

If a cancelled order contains a voucher, this voucher is considered void and will not be reinstated. If an order is cancelled from which a voucher was generated, the refund amount will be adjusted accordingly.

If you have already received your order please refer to the Return Policy above as a cancellation is not longer available.[/vc_column_text][/vc_column][/vc_row]